Professional Summary
Computer Support Specialist with hands-on experience in hardware and software troubleshooting, operating system configuration, and cloud infrastructure. Through intensive training at Per Scholas for CompTIA and Google certifications, I apply critical thinking to solve complex technical issues and social perceptiveness to improve the overall user experience. By combining a commitment to active learning with strong time management, I ensure reliable technical support and contribute to highly efficient IT operations.
Technical Skills
- Hardware & Desktop Support: PC build and configuration, hardware diagnostics, peripheral setup (printers, scanners, monitors), driver installation, BIOS configuration, device management
- Productivity & Collaboration Tools: Microsoft 365 administration basics, Outlook configuration, Teams, Zoom, shared drive permissions, Google Meet, Google Workspace
- AI & Automation Tools: Google Gemini, Copilot, Prompt Engineering
- Authentication Server Software: Google Authenticator, Microsoft Authenticator
- Application Server Software: GitHub
- Cloud-based Data Access & Sharing: Google Drive, Slack
- Cloud-based Management: AWS, Google Cloud, Azure
- Clustering Software: VMware
- Electronic Mail Software: Microsoft Outlook, Gmail, Yahoo
- File Versioning Software: Git
- Office Suite Software: Microsoft Office software
- Word Processing Software: Google Docs, Microsoft OneNote, Microsoft Word
Education
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Per Scholas | IT Support Specialist
March 2026
Intensive 15-week IT Support Bootcamp, 400+ hrs. Relevant coursework: CompTIA 1201 & 1202, Google AI Essentials Specialization, Google AI Professional, Google IT Support Professional.
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Lone Star College | Certificate Program for Cloud Computing
May 2026
Relevant coursework: IT Essentials, Fundamentals of Cloud Computing, Cloud Deployment & Infrastructure Management, Fundamentals of Networking, Intro to Computer Programming, Advance Cloud Concepts, Azure Fundamentals, Azure Administrator, Computer Virtualization.
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Lone Star College | A.S. Computer Engineering
December 2018
Relevant coursework: Intro to Computers, Intro to Engineering.
Certifications
- Google IT Support Professional — June 2026
- Google AI Essentials — March 2026
- CompTIA A+ 1201, 1202 — June 2026
- Google AI Professional — June 2026
- Cloud Computing Level I — May 2026
- Cloud Computing Level II — May 2026
Projects
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GitHub HTML Resume - March 2026
- Developed and deployed a responsive personal resume using HTML/CSS, hosted via GitHub Pages to provide an interactive, accessible version of my professional background for recruiters.
- Implemented version control best practices by managing source code through a dedicated GitHub repository, ensuring seamless updates and a public-facing portfolio.
- Strengthened foundational web development skills including semantic HTML structuring, CSS layout techniques, and the Git workflow (branching, committing, and pushing).
Professional History
Kitchen Line Cook | Kingwood, TX
May 2023 – January 2024
- High-Volume Troubleshooting: Managed complex workflows in a fast-paced environment, ensuring all system outputs met quality standards and strict deadlines.
- Multitasking & Resource Management: Balanced technical preparation tasks with front-end customer service and financial transactions, demonstrating strong time-management skills.
- Technical Communication: Developed multilingual communication skills to collaborate effectively with diverse team members and resolve customer inquiries.
- Process Improvement: Maintained a focus on efficiency and accuracy, consistently meeting performance goals while transitioning toward a professional career in technical support and information technology.
DoorDasher | Huntsville, TX
January 2022 – December 2022
- Self-Directed Operations: Demonstrated high levels of self-motivation and time management to oversee daily performance and meet delivery "uptime" goals without direct supervision.
- Quality Assurance & Inspection: Inspected equipment and read order sheets to prepare for delivery, ensuring all customer orders were 100% accurate before final hand-off.
Retail Associate | Kingwood, TX
October 2019 – January 2022
- Technical Assistance and User Support: Acted as a front-line support specialist for customers, resolving inquiries regarding product specifications and providing technical recommendations to ensure user satisfaction.
- Collaborative Problem Solving: Conferred with staff and management to establish daily requirements, ensuring the department met workflow analysis goals and high-volume demand.
General Manager | Kingwood, TX
October 2011 – July 2017
- System Oversight & Performance: Oversaw daily operations and monitored the performance of store systems to ensure maximum efficiency and uptime during peak hours.
- Training & Development: Developed training materials and procedures to onboard staff on proper equipment use, safety protocols, and software operations.
- Data & Transaction Management: Maintained detailed records of daily transactions, reported on operational problems, and documented remedial actions taken to resolve issues.
- Technical Support & Troubleshooting: Acted as the first point of contact for staff inquiries regarding hardware and software operation; resolved minor technical repairs or referred major equipment failures to vendors for service.
- Requirement Analysis: Conferred with management and staff to establish requirements for new system modifications and workflow improvements to increase output.
Lifeguard | Kingwood, TX
May 2010 – October 2011
- System Monitoring and Surveillance: Oversaw the daily performance and safety of facility operations, maintaining constant vigilance to detect and resolve potential hazards before they impact users.
- Team Communication and Coordination: Conferred with staff and management to establish safety requirements and ensure clear communication across the team to maintain service continuity.